MyWork Community

Client goal: Encourage 16,000 LiveOps virtual call agents to participate in eLearning and increase their sales, while connecting them to a vibrant community and providing a transparent, centralized location to showcase their accomplishments.

Solution: LiveOps piloted the use of game mechanics in their space when they integrated game mechanics like badges and leaderboards directly into their "MyWorks" internal community. These game mechanics encourage call center agents to complete additional training & certification and increase call conversion. Gamification helps connect the virtual, dispersed agents with their managers, while allowing them to "manage their reputation" by showcasing points and badges earned on their own virtual space.

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