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Resolve to Make 2015 the Year Your IT Service Desk Becomes a True Strategic Partner

Resolve to Make 2015 the Year Your IT Service Desk Becomes a True Strategic Partner

Erika Blaney

12/03/2014

Vice President, Marketing
@ErikaBlaney‎

I wish I could sugarcoat it, but I can’t. Truth is, most IT service desk managers will start the New Year facing significant challenges. Why? Because customer satisfaction rates are continuing to fall, and now severe impacts on productivity are cropping up. In fact, a study commissioned by BMC Software found that the gaps between business users and IT service agents from all types and sizes of organizations in all geographies are now responsible for productivity losses ranging from 10% (a few hours per month) to more than 50%. As Forrester points out, that means companies are losing money because their people can’t work – and of course, that means customer satisfaction is destined to erode even more.

What’s the problem? Why can’t service and support teams do a better job of connecting with the customers, employees and partners who reach out to them seeking help?

At Bunchball, we know it all boils down to employee engagement. We also know that gamification can inspire better engagement and help your IT service desk mature from a cost center to a true strategic partner. So why wait any longer? There’s no better time than December to make a resolution to improve, and there’s no easier way to get started than to join our upcoming webinar on Tuesday, December 9, 2014, at 11am PST/2pm EST.

During the hour-long webinar, we’ll provide proof that when employees are motivated to learn and continually progress, business performance improves – particularly among IT service and support teams. Plus, you’ll learn that effective gamification platforms combine three essential components: the latest research about intrinsic motivators, big data analytics and capabilities to scale and sustain. By integrating actionable insights with what we know about human motivation, gamification helps you promote high value behaviors throughout the IT environment, delivering new business insights that fuel greater performance and clearly measurable business results.

More specifically, we’ll be joined by experts from Ovum and BMC who will discuss:

  • the state of the IT desk today, future growth opportunities and latest technologies that support them
  • what gamification is, what it isn't and how it fits into your business
  • the key factors to consider when deploying a gamification solution
  • why BMC chose to integrate gamification into Remedyforce, their modern ITSM solution, and the value it brings to customers

Are you ready to turn the page to the New Year and make your IT environment more productive and efficient than ever? Please tune in as we explore the challenges – and the opportunities – facing today’s IT service desk managers. Can't attend live? No worries. As long as you register, you'll receive a recording of the webinar as soon as it's available.

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