Every manager craves a highly committed, motivated workforce. When workers are engaged, business performance is better, customer satisfaction scores rise and ultimately, revenues increase.

But keeping employees engaged isn’t easy – particularly in today’s distracted and fragmented workplace. Boilerplate training programs and dated motivational techniques (contests, SPIFFs, etc.) are expensive, time-intensive and hard to measure. In fact, they do little to keep employees inspired for the long-term – and worse yet, they often have the opposite effect: demoralization. And then motivation sags, productivity lags and the downward spiral picks up momentum from there.

What can you do to turn things around?

If you haven’t embraced big data & business analytics for data-driven decision making, what’s holding you back? Learn the 3 most common roadblocks

Today’s employees are distracted. Email. Meetings. Mobile devices. Social media. Chatter across open layouts. Researchers say office workers are now interrupted—or self-interrupt—about every three minutes. No wonder it’s so difficult to motivate people to stay on task. 

Call center managers are constantly on the look-out for ways to improve operational efficiencies and performance overall. We recently helped a customer that needed a fresh approach to a variety of traditional call center challenges.