Gamification news, tactics, case studies and more. The official blog of Bunchball.
Could Your Employees Be More Effective Learners?
I know from first-hand experience how challenging it can be to motivate employees to engage with training and learning programs. Two years ago, Nationwide had a strong virtual learning program that included live courses, videos and quizzes, but regular attendance was lower than we liked, and it seemed like engagement was dipping, too.
3 Questions to Help You Determine If Gamification Could Transform Your Call Center
Call Center Week 2015 is right around the corner, June 15-19, in Las Vegas, so today, I'm putting the finishing touches on my presentation, which is scheduled for Tuesday, June 16, at 11:15 a.m. - 2:15 p.m. in Workshop J. I'll be talking about how companies are using gamification to engage, influence and motivate their call center agents. My goal is to help conference attendees truly appreciate the potential of gamification, better understand exactly what it is and why it's so powerful and then take the first steps in planning their gamification strategy, including communicating internally.
Answering Your Top Gamification Questions
This month, we tried a new approach with our Bunchball gamification webinar series. Usually, we select a topic, prepare the presentation, and then invite people to register and attend. This time, we let you, the attendees, determine how we should focus the conversation. We called the webinar, "Your Top Gamification Questions ANSWERED," and when folks registered for it, we asked them to submit questions for consideration.
What Does Gamification Look Like?
People often ask me what gamification looks like, and then they're a bit surprised when I say that, if done right, gamification doesn't look like anything in particular—because it's so well designed and embedded in your systems that you don't even notice it.
What Is Intrinsic Motivation?
When you're intrinsically motivated to accomplish something, you have an internal desire to achieve it; you'll initiate the activity for its own sake, because it's interesting and satisfying in itself. Intrinsic motivation stands in direct contrast to extrinsic motivation, which happens when some external force (like a boss), influences, motivates or requires you to do something.
How Many People Does It Take to Manage a Gamification Project?
If you're starting to plan for a gamification project, it's only natural that you have questions — lots and lots of questions. For example, since Bunchball solutions are built to last for the long-term (in contrast to other "quick fix" applications), many of you may be wondering, "Exactly how many people will we need to keep our gamification platform running effectively?"
What You Need to Make Your Gamification Project Succeed
Some people think an effective gamification project requires lots of resources—in the form of money, time and manpower. Others think success comes from luck or that elusive "special sauce." But none of that is true. Effective gamification doesn't have to be resource-intensive. And because it's data-driven, there's very little luck (or secret anything) involved.
March Madness Is Like Gamification: To Win, You Need the Right Players Aligned for Success
You're undoubtedly aware of gamification and how it's being used by companies around the world to engage customers, employees and partners to improve business performance. But even if you can see the benefits, you may be struggling with how to communicate that vision across the enterprise. An important question to ask yourself is, "How can I align stakeholder groups (from business, IT, operations, etc.) to position a gamification project for success?
What Is Big Data?
Big data refers to the explosion in the size, amount and form of information available around any one individual, organization or event. But what does that mean exactly? Why is data "exploding," and perhaps even more importantly, why should you care? Let me walk you through the definition step-by-step.
Why Gamification Projects Fail – And What You Can Do to Get Back on Track
At Bunchball, we know gamification is a powerful business tool that can motivate better performance and drive ROI across all levels and all departments. However, we're also well aware not all gamification projects are created equal and some managers are struggling to achieve desired results. Gartner has even predicted up to 80 percent of current gamified applications will fail to meet business objectives. Is your gamification delivering less than you expected? Have you been up at night wondering, "What are we doing wrong?"
For help answering your questions, I asked gamification experts to describe the most common reasons gamification projects fail – and what you can do to get back on track. Here are their responses.