Gamification news, tactics, case studies and more. The official blog of Bunchball.
Want To Improve Customer Experience? You Need To Do More Than Just Engage Customers
When companies set out to improve the customer experience, they typically focus on ways to better engage customers.
But engaging customers isn’t all you need to do.
The key to creating a great customer experience is to engage both your customers and your employees.
Here’s how Ed O’Boyle, Global Practice Leader at Gallup, sums it up:
Gamification: An Insightful Tool for CRM Optimization
Data has a fundamental place in the world of gamification. A strong grounding in data ensures an engaged user base through a successful launch as well as program optimizations. At Bunchball, we want to ensure data is relevant for each program to increase the impact of gamification. Since we work with a wide variety of use cases, there are a myriad of analyses we have constructed to tailor data visualizations to each case.
Analyzing data from a sales community is one of the common use cases we encounter. The main goal for these communities is apparent: increase sales. Gamification can help provide the motivation to increase activities in a customer relationship management (or CRM) system. And by encouraging employees to keep their opportunities up-to-date, this ultimately leads to greater sales and improved tracking of sales opportunities.
Five Ways Gamification Improves Time Management Within The Enterprise
As usual, February 2014 turned out to be great for groundhogs, Valentines, snow storms and Presidents’ Day sales. But did you know February has also been declared National Time Management Month?
So, before we turn the calendar to March, we’d like to help honor this unofficial “official” designation with a discussion about how gamification can help your employees better use their time. After all, as the old adage tells us, in business, time is money. But new survey results reveal that seven out of every ten workers (69%) waste time every single day. Doesn’t it make sense for you to do whatever you can to keep your employees engaged and motivated so they can be as effective, efficient and productive as possible?
Gamification solutions can help because:
Here’s Why A Global Virtualization And Cloud Company Uses Gamification To Create Personalized Learning Experiences For Its Partners
If your business depends on channel partners, you know how critical it is for them to be informed, engaged and loyal.
However . . .
If your business depends on channel partners, there’s no doubt that you also know it’s extremely difficult to motivate them to be any of those things. After all, to your channel partners, you’re just one vendor among many they can work with.
At Bunchball, we know gamification can help solve this problem . . . and to help me make the case, I’d like to explain the three main reasons a leading global virtualization and cloud company recently implemented our Nitro™ gamification platform. This customer is channel-driven and is now using gamification to transform its partner sales.
Beyond The Hype: IBM Proves Real-World Value Of Gamification
At first it may seem counterintuitive, but the truth is, too much hype and too much buzz can put even the best new business solutions at risk. After all, it’s difficult for innovation of any kind to live up to accelerated expectations once terms like “silver bullet,” “supercharged” or (my personal favorite) “secret sauce” become part of the mix.
But part of my job as a business development executive at IBM is to be able to distinguish hyperbole from reality, and over the years, I’ve been able to establish a rather straightforward litmus test.
So, how do I differentiate between a passing fad and technology with genuine staying power? It’s easy. I start by asking this:
Can this new technology offer true business value?
And from my perspective, when it comes to gamification, the answer to that question is a resounding “Yes.” Here’s one of the reasons I think so:
Want To Motivate Hourly Employees? Answer These Three Questions
According to the Bureau of Labor Statistics, a whopping 75.3 million US workers are paid by the hour. That amounts to 59 percent of the American workforce –or nearly three out of every five wage and salary earners in the country.
Unfortunately, though, many employers find hourly workers difficult to engage, motivate and retain. Why? Because most wage earners don’t aspire to “climb the corporate ladder.” Many work only part-time. Few have opportunities for bonuses or promotions. As a result, companies are left struggling with less-than-optimized workforces and high turnover rates –which can drain resources, tarnish reputations and create a variety of other problems.
Is there anything that can help turn the tide? Is it possible to improve productivity, loyalty and overall job satisfaction among hourly workers? Absolutely! At Bunchball, we’ve seen again and again that integrating gamification into the work environment can enhance efficiencies, reduce churn and even drive innovation. For instance:
Gamification and Big Data as Business Drivers
More than a distraction
Many people just hear “game” when they hear the word “gamification,” and misinterpret it as a distraction or unproductive workforce entertainment. But smart media coverage, and industry events like Dreamforce 2013, has started to focus heavily on some of the chief principles of gamification, including employee engagement and loyalty. Key takeaway from these articles and events: “gamification” has officially arrived as a secret weapon for the successful business.
In 2008, Harvard Business Review OnPoint published an article titled, Putting the Service-Profit Chain to Work that clearly articulates the value of employee engagement. Key points, adapted slightly here, include:
'Tis The Season: Gamification Trends To Watch in 2014
With the Holidays sneaking up, the tradeshow/conference season is (thankfully) winding down. Looking back, the highlight for me was definitely JiveWorld, Jive Software’s annual customer conference. This past October, the show was particularly strong, with a great venue, strong keynotes, excellent networking opportunities and a targeted focus on customer stories.
Looking ahead to 2014, here are three themes that emerged at JiveWorld 2013, which I plan on watching closely in the New Year.
May Cartoon Stars Shoot From Your Eyeballs
There are kudos, and then there are bombastic, cartoon-stars-shooting-out-of-your-eyeballs kudos. The kind of kudos that put your career on a completely new trajectory because you’ve done something spectacular and unforgettable to benefit your company’s bottom line.
Think that kind of stuff doesn’t happen? Read on.
Take This Job and Love It
By Erika Blaney, Vice President, Marketing
About 100 million people hold full-time jobs in the United States, but only 30 million of those employees say they are engaged in their work.
This is not a reassuring statistic. In fact, to anyone responsible for the bottom line, top line, or any line in between, it is terrifying.