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Nitro for Remedyforce Gamification


Nitro for BMC Remedyforce

Bunchball Nitro for Remedyforce integrates gamification into the service desk experience and delivers real business results by maximizing employee performance, fueling collaboration and improving compliance. It keeps IT service professionals focused, motivated and knowledgeable within BMC Software's powerful ITSM solution.

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Today's IT teams are plagued with high levels of attrition and disengagement – troubles that can prove a significant drain on your company's resources and your customers' experience. Bunchball Nitro for Remedyforce can help stem the flow. By combining today's powerful motivation techniques with behavioral data from your IT team's activity on Remedyforce, Nitro for Remedyforce empowers you to:

Engage and Motivate IT Staff for a More Productive and Loyal Team

Leading analyst firms recommend incorporating gamification into ITSM solutions to improve engagement, encourage agents to adhere to optimal workflows and incentivize staff members to enhance their expertise. Nitro for Remedyforce can:

  • Motivate employees with real-time feedback, goals and incentives tailored to their interests and role
  • Amp-up the competition and visibility into performance metrics
  • Provide insight into what motivates your IT support team
  • Focus teams on your top initiatives
  • Rapidly onboard new hires

Drive Platform Usage, Collaboration and Knowledge Sharing

IT support managers can incent team members to leverage and contribute to the group's knowledge base, thereby increasing the entire department's IQ, improving service levels and shortening incident resolution times. When they're using Nitro for Remedyforce, IT teams can:

  • Speed onboarding time and increase product mastery
  • Increase knowledge contribution, community participation and sharing
  • Encourage platform familiarity and self-service behaviors

Achieve Business Goals and KPIs

IT service and support organizations can use Nitro for Remedyforce to improve key performance metrics. By motivating agents to develop worthwhile habits and providing transparency about the metrics that matter most, Nitro for Remedyforce can:

  • Reduce call times and boost first call resolution rates
  • Ensure compliance to process guidelines and corporate policy
  • Reduce ad-hoc service requests
  • Ensure adherence to service commitments
  • Increase agent CSAT scores
  • Maximize ROI of Remedyforce

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