Engaging the Front Line for an Exception Customer Experience
Driving Customer Service Excellence with Gamification
An engaged workforce pays dividends: reductions in absenteeism and turnover bring decreased cost, while increased productivity and sales impacts the individual and team performance. To deliver an exceptional customer experience, engaging your front line employees is critical.
Join our webinar featuring Chet Hilton, Vice President, Sales Technology at McKesson to learn how the healthcare industry leader uses gamification to engage their customer service teams. We’ll cover:
- How gamification fits into McKesson’s customer service strategy
- Key performance indicators (KPIs) important for CSM success
- How to measure program success