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Webcast

Five Ways to Engage and Retain Your Call Center Agents

Five Ways to Engage and Retain Your Call Center Agents

It's an old story: Call centers suffer from chronically high turnover. Disengagement among agents is common, and replacing them can cost 1.5 times their annual salary.

In this live encore of Rajat Paharia's, standing-room-only, Call Center Week presentation, you'll learn how the proven motivational techniques of gamification have helped call center operators reverse the costly slide toward disengagement. Using real-world examples and a trove of new independent research, Rajat will detail the five ways gamification creates more engaged, focused, satisfied and performance-driven agents. He'll also provide you with proven best practices and concrete ideas for engaging your own workforce.

You'll learn how to:

  • Reduce turnover
  • Increase employee engagement
  • Create a customer-centric workforce