Five Ways to Engage and Retain Your Call Center Agents
It's an old story: Call centers suffer from chronically high turnover. Disengagement among agents is common, and replacing them can cost 1.5 times their annual salary.
In this live encore of Rajat Paharia's, standing-room-only, Call Center Week presentation, you'll learn how the proven motivational techniques of gamification have helped call center operators reverse the costly slide toward disengagement. Using real-world examples and a trove of new independent research, Rajat will detail the five ways gamification creates more engaged, focused, satisfied and performance-driven agents. He'll also provide you with proven best practices and concrete ideas for engaging your own workforce.
You'll learn how to:
- Reduce turnover
- Increase employee engagement
- Create a customer-centric workforce