Gamification - Transforming the Call Center
Gamification is a proven, data-driven strategy for engaging, influencing and motivating call center agents. But you can't truly appreciate the potential of gamification until you understand exactly what it is and why it's so powerful.
Download the on-demand webinar to learn from Bunchball's VP of Digital Strategy, Molly Kittle — she reviews gamification and how it can be used to engage service and support teams. During this webinar, you'll learn:
- What gamification is, and isn't
- How a gamification platform could improve your business performance
- Key KPIs that gamification can influence, like first call resolution, average handle time and customer satisfaction