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The Modern IT Service Desk: How to Mature from Cost Center to Strategic Partner

The Modern IT Service Desk: How to Mature from Cost Center to Strategic Partner

The IT service desk's impact on an enterprise is pervasive. Every function relies on its service and is impacted by its ingenuity, or lack thereof. As such, an IT service desk is in an ideal position to identify and act on potential improvement opportunities that drive value across the entire business.

But today's teams are plagued with high levels of attrition and disengagement, which can drain company resources and damage customer experiences. To stem the flow, you need to reform your IT desk and empower your organization with the tools to change the status quo.

Join Bunchball, Ovum and BMC Software and explore the challenges of today's IT desk and new ways to create a productive and efficient, modern IT environment. In this webinar you will:

  • Hear from Ovum on the state of the IT desk today, future growth opportunities, and latest technologies that support them
  • Find out what Gamification is, what it isn't, and how it fits into your business
  • Understand the important things to consider when deploying a gamification solution
  • Learn why and how BMC chose to integrate gamification into Remedyforce, their modern ITSM solution, and the value it brings to customers.